How to Foster Health Conflict
DownloadLeaders spend significant time on conflict resolution, with conflicts arising from clashes in opinions or interests. Successful resolution prioritizes reconciliation over victory, fostering better decision-making. Leaders play a pivotal role in cultivating environments where healthy conflict thrives, employing adaptable conflict resolution behaviors outlined by the Thomas-Kilmann model to achieve success. Research shows that leaders spend up to one-third of their time resolving conflicts.
- What is conflict?
• Disagreement between two or more people. - What is conflict resolution?
• Resolution does not mean win or lose. It means successful reconciliation. Life is about success, not perfection. - What is healthy conflict?
• Disagreement that results in better decision-making and ideal outcomes. - What gets in the way of healthy conflict?
• People ‘play nice’ and tend to avoid or settle too quickly to preserve relationships instead of disagreeing and doing what’s best for the business
• People focus on judgement and win or lose versus the language of agreement - What is your role as a leader in conflict management?
• To foster healthy conflict. - How can you foster healthy conflict?
• Be an exemplar for adjusting your conflict resolution behaviour during conflict situations. - What are the five types of conflict resolution approaches? (Thomas-Kilman)
• Competing: You want to win. You satisfy your own concerns at the expense of others.
• Accommaodating: You let the other person win. You sacrifice your own concerns in favour of the other person.
• Avoiding: You don’t engage in the conflict.
• Collaborating: You look for win-win. You try to find a position that would fully satisfy your own and the other’s concerns.
• Compromising: There is no clear winner or loser. There are gains and losses for each person. Strive for success not perfection.
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